Troubleshooting

Use these checks for common DogeServer issues. Refer to Indicator and Button when interpreting the LED status.

Device does not power on

• Check that the power cable is securely connected.
• Check that the outlet and device power supply are functioning properly.
• Verify the supply requirements in Installation and Setup.

Device cannot connect to the network

• Check the Ethernet cable and the router or network switch.
• Confirm that the network's DHCP service is enabled.
• Restart the device and network equipment if needed.

To find the device's assigned address and open the web interface, follow Open the management interface.

Device is too hot or fans continuously run at high speed

• Check that the air intake and exhaust vents are not blocked.
• Check ambient temperature and ventilation against the operating requirements.
• Maintain the intake clearance described in Installation and Setup.

Abnormal LED indicator persists

Restart the device and check its network connection. If the issue continues, record the serial number, indicator status, operating environment, and other relevant details, then contact Technical Support.

Do not disassemble or repair the device yourself unless you are a qualified service technician.